Claim Procedure

Claim Procedure: -
In Case of an Accident

• Note the numbers of the other vehicle involved in the accident, if any.
• Try to note the names and contact details of witnesses, if any.
• Contact our 24x7 call center. Get your claim number / reference number. Call center will give you the details of documents require for processing your claim and details of our preferred garage where the vehicle can be repaired.
• File an FIR in the nearest police station in case property damage, bodily injury, theft and major damages.

After Registering the Claim

• Our customer service manager will contact you within 24 hours of registering the claim.
• Submit the copy of documents to the dealer / CSM and get verified with the originals.
• Our CSM will get the estimate for the repairs of your vehicle and give spot approval after assessment.
• After completion of repair at our preferred garage we will make payment of our share of the loss directly to the garage.
• The insured to pay the excess mentioned in the policy and depreciation, salvage etc informed by the CSM

Documents Required

• Duly completed and signed claim form.
• A copy of your Vehicles R.C. Book.
• A copy of the Driving License of the person driving at the time of accident.

Additional Documents Required

For Theft Claims

• R.T.O. Paper duly signed from the local R.T.O. Office.
• N.O.C. from Finance Company in case the car is hypothecated.
• Letter of Indemnity & Subrogation from a Notary located near a Local Court.

For Third Party Claims

• M.A.C.T / Legal Notice which would be sent to you by the Third Party.
• Stamp required in case of a company- registered vehicle.
• Original documents to be produced for verification.